disk data recovery

We guarantee to rescue the maximum retrievable data from your disks!
We have saved data from the following past case scenarios:
(On Site Technical Support available in New York only )

- Laptop that fell into the ocean
- Systems damaged by power failures
- Charred RAID arrays burnt by fire
- Crashed disks due to mechanical failure
- Maliciously damaged systems
- Virus damaged computer systems

data recovery frequently asked questions

Q: What is the most common failure in hard drives today?
A: The most common cause of data loss is physical media damage, whereby the hard disk drive receives a physical shock causing the head to hit the platter or damage one of the moving parts. This condition will not always cause a failure straight away but the condition of the platter and internal parts will probably deteriorate and then the failure will occur over time. This will potentially cause the most damage if a laptop or mobile device is dropped at the same time the HDD is reading or writing data.
It is important to note that all disk drives fail eventually and these failures will significantly be influenced by the environmental conditions to which the HDD has been exposed.

Q: What is your average turn-around time for a hard drive recovery?
A: The turn-around time depends on the nature and complexity of the data loss problem. For cases in which the hardware is functioning normally, the remote service is the quickest solution. This service performs lab quality recovery in as little as one hour. It also depends on the service level you have selected. The average recovery on a standard service level is 3-5 days (including evaluation, recovery and return of data). If no additional parts are required, then this can be reduced to 2-3 days. Learn more about your service level options.

Q: What does the data recovery process entail?
A: View our data recovery process from start to finish in an easy to read format. In most cases we can pick up your server, desktop or laptop and return the device within 24 hours.

Q: How do you charge for your service and what are the typical costs?
A: We try to make our pricing structure as transparent as possible. After an initial consultation, you will receive a fixed price range for the recovery. The next step is the evaluation, for which there is a nominal charge to cover the costs of engineering resources, necessary equipment, parts procurement, and comprehensive reporting tools. Size of hard drive is a major attribute to cost.

A key feature of our evaluation service is Compufix Verifile™ online data reports, which allow you to determine which files can be recovered before committing to full recovery fees. This enables you to make an informed decision about your recovery and only request the files you need. Beware of companies that offer "free" evaluations since, in many cases, these evaluations do not produce sufficient information for customers to make an educated decision - basically you pay for what you get! After the evaluation you will be given an exact price for the full recovery.

Q: Where can I get the pricelist?
A: Actual pricing will vary based on the media capacity, system type, nature and severity of the data loss, as well as the service level and resources required. Get a quote and a free consultation.

Q: What type of media and operating system can you recover from?
A: We have the tools, capabilities and expertise to recover data from ANY storage media, operating system or file type - no matter how extreme the failure and/or cause.

Q: The Service Partner service automatically upgrades to express: Does that mean that deciding to pay for Express level won't make it faster?
A: Yes and no. They jump the queue to Partner Service level which puts them ahead of all Standard service level jobs. The only difference between Express and Partner service level is that we work Saturdays on Express and hence there is sometimes a benefit of taking the Express service over Partner service. The Emergency Service level is the one to choose for cases where the data is extremely-time critical.

data recovery Technical Service Questions

Q: What about RAID arrays? Can data be recovered from dual disk failures?
A: Although RAID arrays serve as one option for safeguarding data they are not totally fault tolerant. We have the most advanced RAID recovery tools in the industry with the most experienced engineers. In cases where more than one disk has failed, we have the tools and capabilities to repair and rebuild the RAID structure. We can perform all types of RAID recoveries both in-lab and remotely. For a remote RAID 5 recovery we need to see all the drives visible - i.e. though a SCSI card.

Q: Does the software package allow for RAID recovery services?
A: Due to the complexity of RAID, we do not recommend using software for data recovery in this instance. The data from RAID is often critical in nature and failed recovery attempts can lead to permanent data loss.

Q: Is recovery from SRAM possible?
A: The best advice is to consult a data recovery specialist for advice on a case-by-case basis.

Q: Have you ever recovered any data for Microsoft?
A: Yes, we have performed countless recoveries for Microsoft, the world's leading operating system. Compufix Professionals - works closely with Microsoft to ensure its tools are compatible with system updates - eg Vista. In fact, we have been recognized for its expertise with Microsoft technologies by attaining Gold Certified status in the Microsoft Partner.

Q: Do you support disk families on large systems?
A: Yes, we do. In fact, we have the tools and capabilities to recover data from any system, media or storage device.

Q: Why isn't recovered data delivered in the same directory structure?
A: Sometimes when the directory structure is damaged we are able to bring files back but we have to create a new path. There are lots of reasons a directory structure can be damaged and these vary from situation to situation.

Q: In general should we move 'my documents' to another partition or drive?
A: We have a strong preference for working on the original media. If you would like to copy your files to a new location in order to try and access the files this is fine. We advise you don't make any changes to the original location and don't let CHKDSK run. If you end up sending the drive in, send us your original drive as it is often not possible to get good recoveries from copies.

Q: Can you restore a partition damaged as a result of viruses, wrong action of user partition creation with several hard disk partition manager software?
A: As far as partitioning software is concerned, generally we are successful, but each case needs to be treated individually - the more the user does, the harder it generally gets for us.
Remote Service Questions

Q: What is remote data recovery?
A: Remote data recovery services is a patented technology, allowing Compufix Professionals Data Recovery service engineers to perform lab-quality recoveries right on your server, desktop or laptop through a secure modem or Internet connection.

Q: How is the initial evaluation handled for remote recoveries?
A: In very much the same way as an In-Lab - just remotely! The tools for a remote recovery are the same tools as used in lab.

Q: I am worried about the security of the data or my network, how is the security of my data managed via Compufix Professionals Data Recovery services?
A: Your data's security is assured thanks to the proprietary communication protocol, encrypted packets and secure facilities offered as part of the Compufix Professionals Data Recovery services.

Q: Does it take a long time to establish the connection to RDR?
A: No. Many customers get connected in less than 10 minutes.

Q: Can I use RDR if I have a proxy server or firewall?
A: Yes - the RDR software has been specifically designed to work with most Proxy and Firewall configurations.

it outsourcing experience of it support and Technical services

Today's IT professionals are tasked with managing a multitude of platforms, operating systems, networks, databases, applications and vendors. Maintaining control of this complex infrastructure is more complicated than ever. Choosing the right people, process and technology is a significant challenge. You need cost-effective solutions that make the environment more manageable, instead of more complicated. Compufix Professionals, offers a range of Professional Services to address your management needs, from E-Commerce internet and/or intranet strategy assessment and solution design to rapid deployment and implementation services.

Total Solutions Technology

One vendor, one call. Compufix Professionals Computer Repair offers a full line of computer and/or internet services. We provide service and support for thousands of computer products. We also can service and repair 'No-Name' clones. Customers have the convenience and cost-efficiency by dealing with one vendor for all of their information technology products. Whether a computer upgrade or computer repair or data recovery is needed.

Our packages are designed for companies that do not possess their own technical support staff or would like to alleviate their technical support staff of their web hosting responsibilities. We offer web hosting packages that include website maintenance, website design upgrades, search engine submittal and search engine optimization. All our web hosting packages come with virus and spam protection at the server level.